This static route directory explains how to choose a route; it does not show live connection status. Check available routes, region names and connection details in the user dashboard after signing in.
REGION BLOCK
Regional route directory
Countries and cities indicate the exit region; route types describe how a connection is routed. Streaming availability also depends on the platform, account region and content rights, so a city name alone cannot confirm access.
Regions and route types · Check the user dashboard for current availability
Country / Region
City
Route type
Streaming availability
Asia-Pacific
Japan
Tokyo
IEPL
Results may vary; test your connection
Japan
Osaka
Relay
Results may vary; test your connection
Hong Kong
Hong Kong
IEPL
Results may vary; test your connection
Singapore
Singapore
IEPL
Results may vary; test your connection
South Korea
Seoul
Relay
Results may vary; test your connection
Australia
Sydney
Relay
Results may vary; test your connection
New Zealand
Auckland
Direct
Results may vary; test your connection
Malaysia
Kuala Lumpur
Relay
Results may vary; test your connection
North America
United States
Los Angeles
IEPL
Results may vary; test your connection
United States
Seattle
Relay
Results may vary; test your connection
United States
New York
Relay
Results may vary; test your connection
Canada
Toronto
Relay
Results may vary; test your connection
Canada
Vancouver
Direct
Results may vary; test your connection
Europe
France
Paris
Relay
Results may vary; test your connection
United Kingdom
London
IEPL
Results may vary; test your connection
Germany
Frankfurt
IEPL
Results may vary; test your connection
Netherlands
Amsterdam
Relay
Results may vary; test your connection
Switzerland
Zurich
Direct
Results may vary; test your connection
Sweden
Stockholm
Relay
Results may vary; test your connection
Spain
Madrid
Direct
Results may vary; test your connection
Other regions
Brazil
São Paulo
Relay
Results may vary; test your connection
South Africa
Johannesburg
Relay
Results may vary; test your connection
United Arab Emirates
Dubai
Relay
Results may vary; test your connection
India
Mumbai
Direct
Results may vary; test your connection
Asia-Pacific can be a convenient starting point for everyday cross-border access, but a shorter geographic distance does not guarantee a smoother route. Your network, the exit carrier and the destination website’s location all affect performance. North American and European routes may suit tasks that require an exit in those regions. If the service you need has no regional requirement, there is no need to add distance just to use a farther exit.
Routes in other regions are mainly for access with a specific regional requirement. Before choosing one, check the service’s rules and your account eligibility. Confirm whether the content licensing region and the network exit meet your access requirements. Changing routes only changes the network path; it does not grant account eligibility, payment-region access or the service provider’s permission.
ROUTE BLOCK
Route types and path differences
These are common routing principles, not disclosures of each route’s underlying topology. The labels offer a basis for comparison; actual performance depends on your local network and time of use.
IEPL
For cross-border network paths
IEPL generally refers to an international Ethernet private line. These setups use dedicated line capacity for the cross-border segment, aiming to reduce the effect of changes in public internet routing on that segment. The path from your client to the entry point and from the exit to the destination website may still use public networks, so an IEPL label does not mean the entire connection uses a private link.
These routes may suit tasks where consistency matters, such as long meetings, remote work and continuous playback. Compare how smoothly the task completes, not just whether the connection succeeds. Check performance during your usual peak hours; the route name alone does not predict it.
Understanding costs: Dedicated line capacity generally costs more to procure and maintain, but that does not mean every website will load faster. VPNPen’s actual charges are listed on the plans page; this page does not assign separate fees based on route type.
Relay
Routes organized through an entry point
A relay route first sends your connection to an entry point, then forwards it over another link to the exit. This provides more options for organizing the path: your local network connects to a suitable entry point, and the relay handles the next leg. A relay is not automatically a private line; check the route details for how its cross-border segment is carried.
Relay routes may suit everyday browsing, research and tasks that benefit from access through different regional exits. If a direct route performs poorly at your usual times, compare it with a relay route using the same exit region. A better entry point may improve the experience, but additional hops mean you should assess the full path.
Understanding costs: Relays use entry and forwarding capacity. Costs depend on network design and capacity, so route labels alone do not imply a fixed price difference from private lines. Route quality and service price are not directly linked.
Direct
Direct connection to the route entry
Direct usually means the client connects to the route’s server entry point without an additional relay layer configured by the service. The path is more straightforward to understand and troubleshoot, but the network still depends on routing by carriers along the way. “Direct” does not mean the physical path is always shortest or indicate a performance tier.
Direct routes may suit situations where your local network already has a good path to the destination region and the task has relatively modest continuity requirements. For browsing and light research, check page response and connection stability first. If interruptions recur at certain times, compare other route types in the same region so you can separate the effect of region from route type.
Understanding costs: Direct routes avoid an extra relay layer, but still involve exit, transmission and maintenance costs, so they are not necessarily cheaper. Choose a plan based on its price and a route based on how it performs for your task; assess them separately.
Route labels are no substitute for testing the full connection
A connection passes through your device, access network, selected route and destination service. A change at any point can cause pages not to load, playback to buffer or sessions to drop. IEPL, relay and direct describe how a path is organized, not fixed speed tiers. Comparing candidate routes in the same region under similar conditions is more useful than ranking them by label.
Privacy practices should not be confused with route type. VPNPen follows a no-logs policy; choosing a different route does not remove the need to consider data collected by destination websites, account login records or your device’s security settings. Read the Privacy Policy for details on data handling. Do not interpret a route name as a privacy guarantee beyond the terms.
PURPOSE BLOCK
Choose a route by use case
Start with your task’s requirements, then choose an exit region. Keep a suitable route as your regular option and another as a backup; avoid switching frequently during an active task.
Everyday browsing and research
If you have no specific exit requirement, start with Asia-Pacific. Open frequently used websites on your usual network and check whether the main content, images and interactive features load fully. A homepage alone is not a reliable test: login endpoints, image assets and search services may use different paths.
If one site has issues while others work, first check the site’s status and access requirements. When comparing routes, keep the region, device and network the same where possible. Changing everything at once makes it hard to identify the cause. For everyday use, a consistent, repeatable experience matters more than chasing routes with newly updated names.
Streaming and continuous playback
First check which region’s licensing applies to the content, then choose an exit accordingly. Playback also depends on membership, account region, platform policies and how the exit is identified, so the table does not mark any route as guaranteed to work with a particular platform. Changing regions does not guarantee access to that region’s content library.
Test by playing the video, seeking and continuing playback; check for repeated buffering rather than relying on the cover image or search results. Compare routes during your usual viewing hours, and keep the exit stable once playback starts. See our streaming access guide for testing tips. Actual picture quality and access depend on what the platform provides.
AI tools and persistent sessions
Before accessing an AI tool, check the provider’s supported regions, account requirements and usage rules. A route provides network connectivity; it does not grant eligibility to use the tool. Once you have the right region, check that you can sign in, submit prompts, receive continuous output and upload files. Opening the login page alone does not confirm that your full workflow works.
Keep the exit region consistent during a session where possible. Frequent changes in your access environment may trigger verification by the service and make troubleshooting harder. If output stops mid-response, note which step failed, then try a backup route in the same region after the task. Not every server-side error is caused by the network.
Gaming and interactive tasks
Start with the actual location of the game server, not just the account’s region label. The game lobby, update downloads and match servers may be in different locations. Smooth web browsing does not guarantee a good match experience. Within the game’s network-use rules, test matchmaking, joining a match and interaction stability.
Real-time interaction is more sensitive to path changes. When comparing routes, watch for repeated reconnects or inconsistent response times. VPNPen’s international routes are not a promise of game-specific optimization. If a game does not allow this type of network use, follow its rules; changing exits is not a substitute for checking compliance.
Remote work and collaboration
First confirm that your organization permits external network acceleration services and whether its work systems require a fixed access region or a specified network entry point. If you need to connect to a private organizational network, follow the administrator’s setup instructions. Avoid running multiple tools that route all system traffic at once, as they may interfere with routing and name resolution.
Test meetings, remote desktops and file uploads separately. Choose a route before a meeting or transfer starts, then keep the connection environment unchanged while it is in progress. VPNPen supports simultaneous connections on unlimited devices, but devices share the data allowance on your plan. Monitor the remaining data when using multiple devices so that running out is not mistaken for a route problem.
CHECK BLOCK
Connection checks and routine maintenance
Change one condition at a time. Record the region, route type, network environment and failing step when an issue occurs so you have a basis for troubleshooting.
Refresh your subscription before comparing routes
Check your account status and remaining data in the user dashboard, then refresh your subscription in the client. Saved route names may refer to entries that have changed; repeatedly connecting with an old configuration usually will not help you assess current routes. To import your subscription again, follow the setup guide. Never share subscription details on public pages.
VPNPen supports Windows / macOS / iOS / Android / Linux. Sign in to get your subscription details; client downloads are available in the user dashboard. As routing modes vary by operating system, if a route works on another device, also check this device’s proxy settings, other network tools and the app’s connection method.
Separate “Connected” from “Task completed”
A “Connected” status in the client is just one checkpoint in the connection process. Open the destination, sign in and complete the task you actually need to confirm the route works for your use case. If a website loads but an upload fails, note that step. If only one app has issues, first check whether it is using the intended route.
Before switching routes, finish any payment, upload or remote operation in progress. Compare routes in the same region first, then consider changing exit regions. This makes it easier to distinguish path issues from regional requirements. If you still cannot identify the cause, describe the issue in a user dashboard support ticket. If you provide any details, be sure to redact account and subscription credentials.